Another reason why Best Buy sucks. [Archive]

Tenbatsuzen

06-29-2006, 01:05 PM

Remember those "stolen" Brad Pitt/Jolie baby shower pictures? Well... <a href="http://www.tmz.com/2006/06/29/police-raids-over-jolie-pitt-baby-shower" target="_self">Camera Repair through Best Buy leads to stolen pictures. </a> Although Angelina's brother is completely stupid for leaving the memory card in, this just goes to show that you can't trust anything. NEVER BUY THE EXTENDED WARRANTY.

Sheeplovr

06-29-2006, 01:13 PM

thats not a reason at allwhat are any reason to hate best buy  i love best buy and am going to spend money there this after noon just to shove it in your stupid face

Furtherman

06-29-2006, 01:17 PM

It's not Best Buy's fault - it's the two people who works at the camera repair shop.You have to admit, stumbling across those pictures and know how much $$ a dumb magazine will shell out for them is very tempting.

Tenbatsuzen

06-29-2006, 01:26 PM

Sheeplovr wrote: thats not a reason at allwhat are any reason to hate best buy i love best buy and am going to spend money there this after noon just to shove it in your stupid face 
   Best Buy's customer service and floor reps are atrocious, and the only way buying there makes sense is if there is a big ticket item that you know you want is on a big sale.  The same could be said for any "Big Box" store, but Best Buy makes a point of trying to convince people how great their service, warranty, etc. is so great.  Buying music?  Cheaper and more selection at Amazon.  Same for games.You simply cannot go there for comparison shopping.  You will end up with something that is recommended to you buy someone with half-assed training. I've had a bunch of bad experiences whenever I talk to someone with a blue shirt.  I avoid them like the plague.I was once chastized by a service manager who tried to tell me that I'd void the warranty on my car stereo if I tried to install it myself.

Tenbatsuzen

06-29-2006, 01:29 PM

Furtherman wrote: It's not Best Buy's fault - it's the two people who works at the camera repair shop.You have to admit, stumbling across those pictures and know how much $$ a dumb magazine will shell out for them is very tempting.    Would you want to do business with a company whose associates deal in such tactics? The only reason it made news is because famous people were involved.  What if something like "home movies" wink wink nod nod were discovered by these asses?   Best Buy is also a reason I will NEVER take my computer in for service with their Geek Squad.  They'll snoop around your hard drive.

Reephdweller

06-29-2006, 01:31 PM

Best Buy's customer service and floor reps are atrociousI agree, though I generally make it a habit of knowing exactly what I want or am looking for before going there. A lot of times if I know I'll be buying something later on I'll even search it out the store, and then go back to get it. Depending on those idiots to help you is futile.

Tenbatsuzen

06-29-2006, 01:39 PM

Reefdweller wrote:  Best Buy's customer service and floor reps are atrocious I agree, though I generally make it a habit of knowing exactly what I want or am looking for before going there. A lot of times if I know I'll be buying something later on I'll even search it out the store, and then go back to get it. Depending on those idiots to help you is futile.   Funny story.  For Christmas, I wanted a Canon Digital Camera.  Model number: S60 or S70.Because I'm OCD, I'm VERY particular about certain things.  I had the Powershot S40 and it served me very well, so I just wanted to move up the product line. Now, I'm well-versed in the 'net.  My father is so-so, my mother has a hard time turning the computer on.I gave them the model number, prices, and even a few places where they could buy it.They decided to go into Best Buy for something unrelated to my camera, and decided to ask one of the camera reps.The rep somehow managed to convince my parents that the particular powershot DOES NOT EXIST.  Not that Best Buy doesn't carry it - that Canon NEVER MADE THAT MODEL OF CAMERA. I cannot tell you how many times I had to have a conversation with my mother that the camera does exist and it is real.  I asked them - three times - to call B&H.  They deferred to the Best Buy guy because "he works with Digital Cameras, he must know more!"I finally ended up with the A620 - bought from Staples - and I was pretty happy with it.

landarch

06-29-2006, 02:25 PM

You could remove Best Buy and insert almost any large retail store's name here, and it would all be just as true. 

Tenbatsuzen

06-29-2006, 03:00 PM

luvafroshows wrote: You could remove Best Buy and insert almost any large retail store's name here, and it would all be just as true.    Home Depot and Lowe's are only looked down upon because they put mom & pop stores out of business, but to be honest, mom and pop hardware stores suck with high prices and lousy selection.  This ain't a rockwell painting. Wal-Mart and Target essentially sell the same items, but Wal-Mart has more of a white-trash flavor. Best Buy is one of the few places where you actually rely on the employees for advice.  And when give bad advice, problems happen. It's not like you're going to ask for consultation on what shampoo to buy.

feralBoy

06-29-2006, 03:11 PM

Tenbatsuzen wrote: Home Depot and Lowe's are only looked down upon because they put mom & pop stores out of business, but to be honest, mom and pop hardware stores suck with high prices and lousy selection.  This ain't a rockwell painting.That isn't entirely true.  Home depot's lumber sucks ass.  All the boards are shitty and bent.  That's why they are cheap.  If we want quality materials, you still have to go to a smaller place, like a lumber year, a roofing supply, cabinet maker, etc, etc.  I hate best buy for the same reason.  for the most part they stock shit.  I think the BEST audio equipment they stock is pioneer and alpine.  Atleast circuit city has polk and onkyo.  Regardless, for dvd's and cd's, if i'm not illegally burning them, i'm buying them at best buy, because they have a great selection.

PapaBear

06-29-2006, 03:40 PM

There is no way Best Buy could have known that the camera repair business had hired two people who would be willing to do what they did. I don't blame Best Buy at all.As for Home Depot vs. Lowes... Home Depot does suck. The lumber is bad, as said before and they have terrible customer service. Lowes, on the other hand, has been a favorite of mine for decades.

mikeyboy

06-29-2006, 04:53 PM

<hr color="cococo" align="left">Tenbatsuzen wrote: ÿluvafroshows wrote: You could remove Best Buy and insert almost any large retail store's name here, and it would all be just as true. ÿÿÿHome Depot and Lowe's are only looked down upon because they put mom & pop stores out of business, but to be honest, mom and pop hardware stores suck with high prices and lousy selection.ÿ This ain't a rockwell painting.ÿWal-Mart and Target essentially sell the same items, but Wal-Mart has more of a white-trash flavor.ÿBest Buy is one of the few places where you actually rely on the employees for advice.ÿ And when give bad advice, problems happen.ÿIt's not like you're going to ask for consultation on what shampoo to buy.ÿÿ<hr color="cococo" align="left">

So wait... First Best Buy sucks because they have a couple of low paid dunderheads who saw an opportunity for big bucks and took it. While I don't condone their actions, it's just as likely that this would happen with low level employees at chain stores.

Then Best Buy sucks more than Target, WalMart, Home Depot, etc. because the merchandise they carry requires that customers rely on advice of the salespeople. I take it your references are to sales people helping with electronic equipment. Well, news flash, you're hard pressed to find any chain store that sells electronics where the sales team knows their products well. That's the nature of the beast. There are many, many products that are constantly changing, and there's no economic sense in staffing a sales force with a team of product experts. If you're going to buy electronics anywhere, you need to do your homework ahead of time which is pretty damn easy with the internet. Placing the blame on just Best Buy is silly.

Matty hate knows no logic.

NortonRules

06-29-2006, 05:02 PM

I haven't been crazy about Best Buy lately.  Bad floor reps.  Also, they NEVER seem to have big bags when I buy something larger.  I'm not talking about fitting a TV in it.  I mean a decent big bag to put a small DVD player box in.  They're always like 'no big bags - you'll have to carry it'.  That sucks when you have to take the subway home.  On the other hand, I got an Andre the Giant DVD there for like 7 bucks.  Awesome!

Tenbatsuzen

06-29-2006, 05:47 PM

mikeyboy wrote:    Matty hate knows no logic.  <blockquote />   The title of the post was "ANOTHER" reason why Best Buy sucks.  I listed my own, personal reasons why Best Buy sucks, backed up with not one but TWO stories of IGNORANCE - not knowing the consumer products, but straight out IGNORANCE - giving my reasons for hatred of Best Buy.   The reason why the Camera found its way to that third party is because of the lengendary Best Buy "Extended Warranty".  If Best Buy is making money on extended warranty and then sending it out to third party repair shops, they do hold a share of responsibility if something goes wrong. I am for consumer empowerment, and I believe Best Buy goes against that ideal.  So yes, it's a reason why Best Buy sucks.

El Mudo

06-29-2006, 06:29 PM

I was going to make a thread just like this a few weeks ago...

What happened to one of my favorite stores? It used to be THE PLACE to get anything enterainment related, but now I can't find anything I want there AT ALL...they used to have new games almost always a couple days before their release date, now you go there even a week later, and they still don't have them...I had to go to WALMART (yuck) to buy MLB 2K6 and at least THREE different BB's to get "Hitman: Blood Money"

From now on, im thinking of either buying online, or trying a smaller place like an EB Games or something like that....I don't really know where else to go to buy movies, Circuit City sucks even more balls than Best Buy

EDIT: Speaking of warranty horror stories, when I brought my Laptop from there, and I told the guy I didn't want any service plan, he looked at me like I just cut a fart and asked "May I please ask why?"

I wouldn't trust those nitwits for anything...and im also tired of them trying to get me to buy magazine subscriptions in the checkout line

This message was edited by El Mudo on 6-29-06 @ 10:32 PM

DeathMetalMatty

06-29-2006, 06:47 PM

I Hate Best buy.  They kill 234 tree a second.

This message was edited by DeathMetalMatty on 6-29-06 @ 10:48 PM

suggums

06-29-2006, 07:06 PM

deathmetalmatty please report to the official board character thread, we need to fill out some preliminary paperwork

BrownTown

06-29-2006, 07:18 PM

I had my worst experience yet with Best Buy this past weekend. I am officially done with them (I know that'll really hurt them - they'll probably go out of business now). Damned no-nothing jerk kids giving me misinformation time and time again. I went back and forth to the Best Buy nearest me 3 different times this past Saturday for the same thing, and never got it. When I left, I then went to Cicuit City and got exactly what I wanted in 2 minutes. (Brace yourself - shameless plug coming)I went into detail about my experience & how much I now hate those fuckers on <a href="http://www.bestinshowradio.com">Best In Show</a> this past weekend. Feel free to swing by and download the whole tawdry tale (along with the rest of my dopey show). 

This message was edited by BrownTown on 6-29-06 @ 11:18 PM

zildjian361

06-29-2006, 07:23 PM

DeathMetalMatty wrote: I Hate Best buy.  They kill 234 tree a second.This message was edited by DeathMetalMatty on 6-29-06 @ 10:48 PM            we need envelopes. we have plenty of trees.<img src="http://www.ronfez.net/messageboard/tiny_mce/plugins/emotions/images/wink.gif" border="0" />

SatCam

06-29-2006, 07:28 PM

BrownTown wrote: I had my worst experience yet with Best Buy this past weekend. I am officially done with them (I know that'll really hurt them - they'll probably go out of business now). Damned no-nothing jerk kids giving me misinformation time and time again. I went back and forth to the Best Buy nearest me 3 different times this past Saturday for the same thing, and never got it. When I left, I then went to Cicuit City and got exactly what I wanted in 2 minutes. 

Almost as bad a finding a plunger on Staten Island...

BrownTown

06-29-2006, 07:34 PM

SatCam wrote: Almost as bad a finding a plunger on Staten Island...   <blockquote />I can't even handle that you remember that!  I miss Big Vito. 

This message was edited by BrownTown on 6-29-06 @ 11:36 PM

blakjeezis

06-29-2006, 11:07 PM

just to shove it in your stupid face You gotta admit, Matty, your face is kinda stupid.

HBox

06-29-2006, 11:29 PM

Speaking of warranty horror stories, when I
brought my Laptop from there, and I told the guy I didn't want any
service plan, he looked at me like I just cut a fart and asked "May I
please ask why?" A bought a video card at CompUSA a while ago and the guy asked if I wanted to purchase a replacement plan. I said no, and the guy shot me a look like I had just kicked his newborn baby to death. He didn't even say anything, just walked away.

PooPooFinger

06-30-2006, 04:40 AM

best buy is something i worship!

crb1

06-30-2006, 04:54 AM

I haven't shopped at Best Buy since I got an ipod for my gf's b-day a couple years ago.  First, the clerk grabbed an ipod accessory and said I would need it without even asking me if I wanted it.  It was an unnecessary $46 piece of crap, so I told her no.Then, I go through the check out procedure and was about to sign on the little pad to finalize the purchase.  However, I stopped to read the pad and realized it wasn't the credit card verification screen, it was some agreement to use napster free for a couple weeks, which would then start charging me $15 a month after the trial period was over.  I had to sign to agree.  At that point, I got pissed and told the clerk to get rid of that stupid screen and finish the purchase.  In hind sight, I should have just left and got the ipod somewhere else.  I haven't been back since.  F-'em.

ConnieSwail

06-30-2006, 05:59 AM

suggums wrote: deathmetalmatty please report to the official board character thread, we need to fill out some preliminary paperwork   is that when he will get his lesson in "funny"? <blockquote />

Tenbatsuzen

07-22-2007, 03:00 PM

Would you want to do business with a company whose associates deal in such tactics? The only reason it made news is because famous people were involved.  What if something like "home movies" wink wink nod nod were discovered by these asses?   Best Buy is also a reason I will NEVER take my computer in for service with their Geek Squad.  They'll snoop around your hard drive.   

Hi fives to the left, if you please. (http://www.startribune.com/535/story/1316714.html)

cupcakelove

07-22-2007, 03:07 PM

Hi fives to the left, if you please. (http://www.startribune.com/535/story/1316714.html)

I'm not going to lie. I used to do tech support in college, and if I found something interesting on someone's computer I would make a copy of it. I'm not talking about personal stuff, but things like porn, funny movies, and things like that. It probably happens a lot more than you imagine. And if you guys think the network admins at your work don't check the logs occasionally to see what fucked up web sites people go to while they're supposed to be on the clock, you're seriously kidding yourselves.

Tenbatsuzen

07-22-2007, 03:14 PM

I'm not going to lie. I used to do tech support in college, and if I found something interesting on someone's computer I would make a copy of it. I'm not talking about personal stuff, but things like porn, funny movies, and things like that. It probably happens a lot more than you imagine. And if you guys think the network admins at your work don't check the logs occasionally to see what fucked up web sites people go to while they're supposed to be on the clock, you're seriously kidding yourselves.

Oh, I know. I once did a search for something because I was trying to find out some more information about a double murder I was researching at work, and I somehow wandered onto www.stormfront.org - I was scared shitless for a week I was gonna be fired.

I actually have an end-around for any nosy tech supports if I have a hardware issue I can't fix; I have two hard drives that just have an OS and basic operations on them. If Dell or someone else needs to take a look at the machine, the hard drives that are in them are taken out, replaced with the "vanilla drive".

Anything with a software issue can be investigated on the internet.

Now, granted - sometimes the snooping leads to good things - that's how Gary Glitter got busted for kiddie porn...

FUNKMAN

07-22-2007, 03:15 PM

I like Staples

oh_kee_pa

07-22-2007, 03:34 PM

Best Buy's customer service and floor reps are atrocious, and the only way buying there makes sense is if there is a big ticket item that you know you want is on a big sale.  The same could be said for any "Big Box" store, but Best Buy makes a point of trying to convince people how great their service, warranty, etc. is so great.  Buying music?  Cheaper and more selection at Amazon.  Same for games.You simply cannot go there for comparison shopping.  You will end up with something that is recommended to you buy someone with half-assed training. I've had a bunch of bad experiences whenever I talk to someone with a blue shirt.  I avoid them like the plague.I was once chastized by a service manager who tried to tell me that I'd void the warranty on my car stereo if I tried to install it myself. 

I worked for best buy for 5 years... While there are some shitty employees you will find that everywhere...
There's a big reason that forbes has rated them company of the year more then once, it's because they are good...
They have better training then any other electronics retailer, and, the Extended Warranty is the best in the industry...

Now, if you install something like a car radio yourself, and you are not a certified installer, you not only void the warranty on the radio, but any type of electrical warranty you have on your car is voided as well....

Tenbatsuzen

07-22-2007, 04:23 PM

I worked for best buy for 5 years... While there are some shitty employees you will find that everywhere...
There's a big reason that forbes has rated them company of the year more then once, it's because they are good...
They have better training then any other electronics retailer, and, the Extended Warranty is the best in the industry...

Now, if you install something like a car radio yourself, and you are not a certified installer, you not only void the warranty on the radio, but any type of electrical warranty you have on your car is voided as well....

And thank you for proving my point, because disinformation like this is patently false. Unless you cut wires on either the stereo or your car, you don't void the warranty on either your car or your stereo. That's the point behind buying the harness - you don't cut anything, you just connect and go.

And if installing it yourself voided Warranties, then companies like Crutchfield would have serious problems. The very basis of their business is doing it yourself for Car Audio.

patsopinion

07-22-2007, 05:09 PM

i recently found out that my insurance company insures electronics

lost/stolen/breaks

yea all three

the price?

30 bucks a year
apple was asking for 10 times that- oh and they were going to give me a number i could call to bitch to someone (that i know personally) if i was too stupid to figure out how to turn the comp on ect. Oh and they were also going to give me a free, well sort of free at least, lint rag.

go fuck yourself extended coverage plans/retailers of any kind

I buy everything i can from Pricewatch.com