what can i do?

[phixion]

<p>in august i bought new tires for my car from mavis discount tires, this particular one was in Rockville Center. anyway i bought the tires and just by chance i happened to pick up the warranty as well. last night a nail ravaged my front driver side tire and now i have two holes in the tire thats how big the nail is. anyway i looked all over my house last night and i couldnt find my reciept. but i did find the credit card bill that has the purchase on it. so i take that and go back to mavis this morning. i tell the clerk my problem and i ask him if the information would be in his computer. he says sure, so he takes my info what do you know im not in there. not by my&nbsp;license plate, not by name or number nothing. now i remember staring at the bill in August and saying to myself that they have my license plate&nbsp;wrong but im far too lazy to actually go back and ask them to change it, besides i thought whats the big deal. see this is the big deal.</p><p>the clerk at the store remembers me. i mean he remembered that i wore my reggie white jersey, which i wore this morning as well just for this purpose. he remembers me mentioning that reggie is my favorite football player ever, he remembers that i got my tires done the day they played the hall of fame game in preseason, but he says unless theres a paper trail theres nothing he can do.</p><p>so now what can i do? do i shell out&nbsp; close to&nbsp;150 for all the charges that are included in this or is there some way around it?&nbsp;</p>

[crb1]

<p>You have to go to the store manager, at the very least.&nbsp; You already shelled out the money for the road hazard/warranty.&nbsp; The fact that they screwed up and lost your record is bizarre, since they usually take your car and personal info.&nbsp; The odds of them screwing both things up is remote.&nbsp; </p><p>If they remember the day you were there, can they search the sales records for that day to see if they can find your info?</p>

[sailor]

<font size="2">is there any tracking number on the tires themselves?<br /></font>

[PapaBear]

All tires have number on them that is supposed to be recorded by the shop and kept on record. It's Federal law.

[Judge Smails]

<p><strong><font size="1">what can i do?</font></strong> </p><p>&nbsp;</p><p><strong><font size="5">D-FENS!!!!!</font></strong></p><p><img src="http://www.bergen-filmklubb.no/images/Mannedyret_-_Falling_Down.jpg" border="0" /></p>

[feralBoy]

I would talk to the manager.&nbsp; If the manager doesn't want to help, call your credit card company and have them reverse the charges for the tires, saying that they will not honor the warranty.&nbsp; You'll money will be refunded.&nbsp; Most of the times when there is a credit card dispute, the company is forced to reverse the charges, because the credit card companies bully them around.&nbsp;

[PaulF]

They should also be able to find you in the system by name and address or phone number as well. Had a similar issue with Mavis, until I realized that they had mispelled my last name. Fortunately, it is a common error, so I knew to tell them to try it the mispelled way.