metaregina
07-09-2009, 08:19 PM
And I kind of feel like I'm turning into my father. As a child, I would get EXTREMELY embarrassed when a telemarketer would call my father, as he would go COMPLETELY INSANE. He would start pacing the house, his face would turn red, he'd start breathing heavy and accuse the telemarketers of harassment, ask for their supervisor's names and home telephone numbers and all kinds of stuff. I never understood why he'd make such a fuss over nothing. I'd tell him, geeze dad, just hang up the phone!
Well, now I confess that, tonight, I have wasted hours over some completely pointless concern: A lost and then found Maroon cell phone. A damn old phone!
I wasted my time writing this silly complaint letter when, btw, I still don't even have a mailing address for the company. I have calmed down a bit and realize now how completely silly it is for me to be so upset about this, but what to ya'll think? Am I crazy? Or should I actually try to send this letter? It's not even a nasty letter, it's more of me just venting. I just feel crazy and maybe need therapy:
July 8, 2009
To Whom It May Concern:
I am writing this letter to express my extreme dissatisfaction with your insurance company’s policies and customer service.
I lost my maroon colored Chocolate LG cell phone over a year ago. I paid the $50 deductable and received a black colored Chocolate LG phone in it’s place. I was disappointed that the new phone was black, not maroon, but I did not complain, because I had read the original color could not be guaranteed. However, I wish I would have known such before purchasing the insurance, as the color on my phone is quite important to me (shallow, I know), and I would not have paid for the cost of the insurance had I known what I know now.
I was recently going through some old belongings and found my original maroon phone in an old shoe that was under a bed at my parent’s house. I was so excited to find the phone because I very much preferred it’s maroon color. However, my boyfriend has a relatively cheap phone and asked if he could have it, so I told him he could have it.
My boyfriend contacted Verizon and attempted to activate the maroon colored phone under his number. However, he was told the phone was on a "permanently lost list", and could not be activated. The Verizon employee explained that the phone did not have to be sent back to the insurance company, however, there was nothing she could do to turn it on. He was told that perhaps Asurian could assist him, and he was transferred to your insurance company.
My boyfriend explained the situation to a woman at your company, she told him the phone could not be turned on because it was on a permanently lost list. I then asked to speak to the woman. Unfortuantely, I do not know the woman’s name. Since the phone was originally mine, I requested to have my maroon colored phone switched back to my number. Again, it was explained that there was no way it could be done, as the phone is on a permanently lost list. I became irritated I said I did not recall ever reading about a permanently lost list, nor was I ever told that, if the original phone was found, it would be impossible to activate again. The woman stated that she did not believe the information was listed on any policy, yet she continued to stress that there was nothing that could be done. I expressed my frustrations with your company’s policy, as I do not understand why a perfectly good phone could not be used. She then went on to state that, as a matter of fact, the maroon phone was now Asurian’s property, and that I needed to send the phone to your company. I stated that I wanted to see a copy of the paperwork I had signed, as I did not recall ever having read such a policy. She told me that would not be possible, but said I could review the information online, then provided the website address. The woman stated that she would send out a return envelope so that I could return the maroon phone, which she again stated was no longer my property, and attempted to confirm my address. I informed her that I had moved, but did not give her my new address, and began to review the website. She stated something about how she was going to report that I had refused the phone, and I ended the call. I’m not sure what she meant about me refusing the phone, as I never requested a phone, I already had two phones, I just wanted the original switched back to my name.
After reviewing some information online, I became concerned that I would be charged if I did not send the maroon phone to your company. I then called and spoke to another representative at asurian and explained that situation. She advised that, if I had contacted your company within seven days, she could have assisted me. I explained I did not find the phone until recently, how could I have contacted her within seven days? She said she understood. She put me on hold for quite some time to find out if it would be possible to active the phone and to find out if I would be charged if I did not send the newly found phone to the company. She then informed me that 1) I did not have to mail the maroon phone to the insurance company and 2) It would not be possible to activate the phone. The woman told me that, perhaps if I had called two months ago, she could have “possibly” assisted me in re-activating the maroon phone, but just too much time had gone by. I thanked her for trying to assist me, then hung up the phone.
I then thought about what the second lady said, and became annoyed again. Why could your company have “possibly” activated the maroon phone two months ago, but not now? Either way the phone was lost over a year ago. What could have “possibly” changed in two months? I searched your website to find a mailing address, as I felt the urge to submit a written complaint. Unfortunately, there is no address on your website, so I called Asurian a third time. This time I spoke to a young woman named Jordan. I requested a mailing address, she put me on hold, then came to the phone and said she did not have a mailing address to give me. She provided me with another telephone number. I called the number and left a message, I am still waiting for a call back. I must say, it’s extremely frustrating that, not only does your company fail to provide a mailing address on your website, but even your customer service representatives cannot provide the information.
Lastly, I spoke to a woman named Maryam at Verizon. She allowed me to vent and understood that I was concerned about the conflicted information I had received from your company. Maryam put me on hold and contacted your company to discuss my concerns. Maryam informed me that she spoke to a woman named Debbie from Asurian, according to her, I do not have to send the maroon phone back, as it had been lost, not broken. She also assured me that I would not be charged anything. She then went on to explain that, unfortunately, the second woman I spoke to had not given me the correct information, there was just no way the phone could be activated , even if I had found the phone two months ago.
Needless to say, I am highly irritated with your company and it’s policies. I just don’t understand why a perfectly good phone should have to go to waste. I feel as if I was misled by your company, as I was never informed about your policy regarding the permanently lost list. I also feel as if your company has wasted my time and my money. Instead of paying you $5 per month, I could have put that money towards a new phone. If I had done that, I would now have two useable phones, and I could have given one of them to my boyfriend.
Perhaps, if you’ve taken the time to consider my complaints, you can rethink your polices, and avoid frustrating a paying customer in the future.
Sincerely,
Sarah
Cc: Verizon Wireless
Well, now I confess that, tonight, I have wasted hours over some completely pointless concern: A lost and then found Maroon cell phone. A damn old phone!
I wasted my time writing this silly complaint letter when, btw, I still don't even have a mailing address for the company. I have calmed down a bit and realize now how completely silly it is for me to be so upset about this, but what to ya'll think? Am I crazy? Or should I actually try to send this letter? It's not even a nasty letter, it's more of me just venting. I just feel crazy and maybe need therapy:
July 8, 2009
To Whom It May Concern:
I am writing this letter to express my extreme dissatisfaction with your insurance company’s policies and customer service.
I lost my maroon colored Chocolate LG cell phone over a year ago. I paid the $50 deductable and received a black colored Chocolate LG phone in it’s place. I was disappointed that the new phone was black, not maroon, but I did not complain, because I had read the original color could not be guaranteed. However, I wish I would have known such before purchasing the insurance, as the color on my phone is quite important to me (shallow, I know), and I would not have paid for the cost of the insurance had I known what I know now.
I was recently going through some old belongings and found my original maroon phone in an old shoe that was under a bed at my parent’s house. I was so excited to find the phone because I very much preferred it’s maroon color. However, my boyfriend has a relatively cheap phone and asked if he could have it, so I told him he could have it.
My boyfriend contacted Verizon and attempted to activate the maroon colored phone under his number. However, he was told the phone was on a "permanently lost list", and could not be activated. The Verizon employee explained that the phone did not have to be sent back to the insurance company, however, there was nothing she could do to turn it on. He was told that perhaps Asurian could assist him, and he was transferred to your insurance company.
My boyfriend explained the situation to a woman at your company, she told him the phone could not be turned on because it was on a permanently lost list. I then asked to speak to the woman. Unfortuantely, I do not know the woman’s name. Since the phone was originally mine, I requested to have my maroon colored phone switched back to my number. Again, it was explained that there was no way it could be done, as the phone is on a permanently lost list. I became irritated I said I did not recall ever reading about a permanently lost list, nor was I ever told that, if the original phone was found, it would be impossible to activate again. The woman stated that she did not believe the information was listed on any policy, yet she continued to stress that there was nothing that could be done. I expressed my frustrations with your company’s policy, as I do not understand why a perfectly good phone could not be used. She then went on to state that, as a matter of fact, the maroon phone was now Asurian’s property, and that I needed to send the phone to your company. I stated that I wanted to see a copy of the paperwork I had signed, as I did not recall ever having read such a policy. She told me that would not be possible, but said I could review the information online, then provided the website address. The woman stated that she would send out a return envelope so that I could return the maroon phone, which she again stated was no longer my property, and attempted to confirm my address. I informed her that I had moved, but did not give her my new address, and began to review the website. She stated something about how she was going to report that I had refused the phone, and I ended the call. I’m not sure what she meant about me refusing the phone, as I never requested a phone, I already had two phones, I just wanted the original switched back to my name.
After reviewing some information online, I became concerned that I would be charged if I did not send the maroon phone to your company. I then called and spoke to another representative at asurian and explained that situation. She advised that, if I had contacted your company within seven days, she could have assisted me. I explained I did not find the phone until recently, how could I have contacted her within seven days? She said she understood. She put me on hold for quite some time to find out if it would be possible to active the phone and to find out if I would be charged if I did not send the newly found phone to the company. She then informed me that 1) I did not have to mail the maroon phone to the insurance company and 2) It would not be possible to activate the phone. The woman told me that, perhaps if I had called two months ago, she could have “possibly” assisted me in re-activating the maroon phone, but just too much time had gone by. I thanked her for trying to assist me, then hung up the phone.
I then thought about what the second lady said, and became annoyed again. Why could your company have “possibly” activated the maroon phone two months ago, but not now? Either way the phone was lost over a year ago. What could have “possibly” changed in two months? I searched your website to find a mailing address, as I felt the urge to submit a written complaint. Unfortunately, there is no address on your website, so I called Asurian a third time. This time I spoke to a young woman named Jordan. I requested a mailing address, she put me on hold, then came to the phone and said she did not have a mailing address to give me. She provided me with another telephone number. I called the number and left a message, I am still waiting for a call back. I must say, it’s extremely frustrating that, not only does your company fail to provide a mailing address on your website, but even your customer service representatives cannot provide the information.
Lastly, I spoke to a woman named Maryam at Verizon. She allowed me to vent and understood that I was concerned about the conflicted information I had received from your company. Maryam put me on hold and contacted your company to discuss my concerns. Maryam informed me that she spoke to a woman named Debbie from Asurian, according to her, I do not have to send the maroon phone back, as it had been lost, not broken. She also assured me that I would not be charged anything. She then went on to explain that, unfortunately, the second woman I spoke to had not given me the correct information, there was just no way the phone could be activated , even if I had found the phone two months ago.
Needless to say, I am highly irritated with your company and it’s policies. I just don’t understand why a perfectly good phone should have to go to waste. I feel as if I was misled by your company, as I was never informed about your policy regarding the permanently lost list. I also feel as if your company has wasted my time and my money. Instead of paying you $5 per month, I could have put that money towards a new phone. If I had done that, I would now have two useable phones, and I could have given one of them to my boyfriend.
Perhaps, if you’ve taken the time to consider my complaints, you can rethink your polices, and avoid frustrating a paying customer in the future.
Sincerely,
Sarah
Cc: Verizon Wireless